Job Summary:
To manage the food service and bakeries in convenience stores through ensuring delivery of client objectives within parameters of responsibility.
Key Responsibilities and Deliverables
- Check product listings and ranging
- Ensure that dealers purchase stock from client approved suppliers
- Check packaging, labelling, display of products on shelves
- Check stock rotation
- Check compliance on marketing and promotions
Evaluate and manage marketing and promotions
- Manage and evaluate promotional and marketing compliance
- Facilitate the implementation of promotion grids
- Report to trade marketing on any concerns on promotional activity
- Ensure understanding of objectives of various promotions
- Provide feedback to relevant stakeholders
Point of Sale Compliance & Health compliance
- Ensure site-specific planograms and category flows are implemented
- Take photo of new displays for reporting
- Ensure shelf health is implemented and maintained
- All displays set according to management requirements
- Ensure health and safety site compliance
- Ensure site hygiene compliance
Call-cycle compliance
- Ensure 100% compliance on all actual stores planned
- Adhere to call-cycle process
- Route optimisation
- Call cycle management
- Report discrepancies, re- plan, and communication to stakeholders
Liaise with customers and clients
- Provide continuous feedback to manager as per client requirements.
- Accurate report submission
- Follow up and investigate queries and problems, taking corrective action and providing the relevant feedback
Effective teamwork and self- management
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained including meeting all deadlines.
- Ensure data integrity of all reports to client and management
- Demonstrate consistent application of internal procedures
- Plan and prioritise, demonstrating abilities to manage competing demands
- Demonstrate abilities to anticipate and manage change
- Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organisational needs
- Impart correct knowledge and enhance corrective measures
Key Competencies
- Emotional maturity
- Impact & influence
- Organisational awareness
- Resilience & stress management
- Agility
- Performance & results driven
- Service excellence
- Analysis & problem solving
- Planning & prioritisation
- Quality & detail excellence
Minimum Qualifications & Requirements:
- Matric
- Relevant Tertiary education (Retail or Health & Safety related) - Added advantage
- Valid Driver’s license
Minimum Experience:
- 2 years Retail/FMCG experience
- Instore Execution experience
- Strong retail shop-keeping skills
- Site evaluation/visit experience
- Food, Health and Safety compliance knowledge (Added advantage)
- Planograms and Merchandising experience
Knowledge, Skills & Abilities:
- Good communication and interpersonal skills
- Good business and retail knowledge
- Customer/Client service skills
- Organisational skills
- The ability to stay calm under pressure and meet tight deadlines
- Problem solving skills
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